After-sales service
We will execute translation after-sales services, to ensure customer's fundamental interests.
* cooperating in with the company more than 10 million words business volume are entitled to reduce the customer 10% of the original quotation, 30 million words of preferential policies to reduce by 20%.
* this company for all customers in the following circumstances to reduce or don't accept translation service fee:
1) the translated articles in quality and our company is larger, the company went to reduce the 5% to 10% of the total expenses, and to proofread until customer satisfaction.
2) translated by customers and the company by the manuscript in quality inspectors together, there exists serious shortcomings, and error ration by 10% to 15%, the center will only charge 50% of total expenses, and the appalling heavy school manuscripts so until customer satisfaction. Error ration definition: refers to leak translation and translation error
3) the translated by the customer and center working manuscript in check, error ration, the center will more than 30% of total expenses are exempted from, and the manuscript retranslation and heavy school, until customer satisfaction.
Additional service:
1, free on-site take send manuscripts, express mail or E-mail, expenses occurred assume by us.
2, provide free file type thing.
Three, professional input typesetting personnel, scanning and computer image processing technology, provide for the customer consistent with the translation of the original format manuscripts.